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Professional OEM Services & Integrated Solutions‌
As a trusted OEM partner, we specialize in delivering end-to-end solutions that fuse expert design, meticulous planning, and tailored execution.
Let's Bring Your Vision to Life!
Our services encompass
Professional 3D designer 20+ years in plastic toys field
Professional suggestions for Design & Production Teams
Strict quality and time control
FAQ
Can you produce with my design?
Yes, we are happy to make products with your designs.
Can I add my logo / brand?
Yes, we can add your logo / brand on products, packages, etc.
Can you produce according to my sample?
Yes, we are very willing to make products according to your samples.
Could I get a free sample?
Yes, we can provide free sample of products with our logo or in neutral package, but freight will be collected. Samples in customized design or with customized logo need to be paid.
How Much do sample prototypes cost?
We charge a small fee to create a sample prototype toy for your approval. Sample fees vary according to the size, type of toy, and number of sample designs you are having made. Prototypes for plastic, vinyl, or resin figures typically cost $300 or more. If you decide to place an order for manufacturing, this sample fee is applied toward the costs of your order, less the sample shipping costs.
Is our quoted price guaranteed?
Initial quotes are based on your design and information given to us about your toy. These quotes tend to be very close to the final cost, however due to the nature of the manufacturing process, a confirmed quote must be given once the sample prototype is finished and approved by you. The confirmed quote will be guaranteed for a set period of time, usually at least 30 days. Shipping costs also tend to fluctuate with changes in the global shipping market, so final shipping costs are also quoted for a set period of time.
How long does it take to get the product to me?
Typical production times we use are 30-45 days after design approval. Manufacturing times can also vary according to quantities and complexity of the toy, as well as the workload at the workshop. We will give you the most accurate estimate once the sample is completed to your approval and you are ready to begin production.
What about safety and testing?
We take the safety of the toys we make for you very seriously and we guarantee that all toys will meet or exceed all current international safety standards to the age range you specify. Our products can meet safety testing to the latest ASTM 963 toy standards, EN71 1.2.3 -- or whichever testing standard you require for your country.
Can you make a toy that is safe for children under 3?
Yes! We can guide you in design decisions for toys for younger children and put the toys through the appropriate tests for certification.
How does the prototyping process work?
Initially, photos of the prototype from multiple angles are e-mailed to you for comments. We will modify the prototypes until they look right in photos and then the physical sample is sent to you for final approval prior to beginning production. The sample fee includes all necessary revisions and shipping costs.
Shipping Policy
Thank you for ordering from Benko Innovation. We'll do everything we can to make sure you get the product you need and ship it almost anywhere in the world. Starting with concepts, through design & prototyping, to production, delivery, and post-launch support. We'll be a very supportive, helpful and happy partner every step of the way. We don't just design and manufacture toys – we make sure that they arrive safely and on time. Benko Innovation handles all aspects of transportation and logistics – the toys will arrive at your warehouse or office like a big visit from Santa. All shipping is done at actual cost. We do not markup shipping costs for our customers, so you will always be getting the best shipping rates available. Once manufacturing is complete and the exact weight and volume of your order are known, all shipping costs will be finalized. If you prefer to handle shipping through your own carrier, we can also quote you a price without all of the above. We'e often called upon to handle rush shipments at ludicrous speeds. During transportation we'll provide regular status updates so you'll know when the toys will arrive in your & your fans'hands.
Benko Innovation Industrial Co., Ltd.
Mobile: +86-13670123548
Tel: +86-755-84516771
Email: suki@dytoys.com.cn
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